According to a new report from the National Retail Federation and return management company Happy Returns, returned goods are projected to cost retailers $890 billion in 2024.
In 2023, returned goods cost retailers $743 billion.
“Ideally, I hope there is a world in which you can reduce the percent of returns,” said the CEO of returns solution company Optoro, Amena Ali, according to NBC News. “The problem is not going to abate any time soon.”
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